Frequently asked questions (Account and Registration)
Please review frequently asked questions, if you cannot find the answer you are looking for? Reach out to our support team by opening forum thread.
- 1. How do I create an account on Decoders Hive?
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A: To create an account on Decoders Hive, click on the "Register" button on the homepage. Fill in the required information, including your name, username, email address, and a secure password. Once completed, click "Register," and you will receive a verification email to activate your account.
- 2. I haven't received the account verification email. What should I do?
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A: Please check your spam or junk folder to ensure the verification email has not been filtered. If you still haven't received it, click on "Resend Verification Email" on the login page. If the issue persists, contact our support team for assistance.
- 3. Can I change my registered email address?
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A : At the moment, users cannot directly change their registered email address. If you need to update your email, please contact our support team, and we will assist you in the process.
- 4. Can I delete my Decoders Hive account?
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A; Yes, you can delete your account at any time. Go to your Profile, scroll down and you will find the option to delete your account. Keep in mind that this action is irreversible, and all your data will be deleted.
- 5. How do I contact Decoders Hive support?
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A: For any account-related queries or issues, you can reach our support team through the "Contact Us" page
- 6. How can I reset my password if I forget it?
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A: To reset your password, click on "Forgot Password" on the login page. Enter your registered email address, and you will receive a password reset link via email. Follow the link to set a new password for your account.